Frequently Asked Questions
|Size - Opened: 24" W x 35" H x 27" D||User Weight / Seat Capacity: 300 lbs|
|Size - Folded: 24" W x 35" H x 13" D||Handle Height Adjustment: 31" - 38"|
|Wheel Size: 7.5"||User Height Range: Approx. 4'3" - 6'4"|
|Product Weight: 19.8 lbs||Seat Height: 19.75" (fixed)|
|Seat Dimensions: 20" W x 7.5" D||Storage Compartment: 19.73" W x 7.4" D x 9.36" H|
|Size - Opened: 24" W x 35" H x 27" D|
|User Weight / Seat Capacity: 300 lbs|
|Size - Folded: 24" W x 35" H x 13" D|
|Handle Height Adjustment: 31" - 38"|
|Wheel Size: 7.5"|
|User Height Range: Approx. 4'3" - 6'4"|
|Product Weight: 19.8 lbs|
|Seat Height: 19.75" (fixed)|
|Seat Dimensions: 20" W x 7.5" D|
|Storage Compartment: 19.73" W x 7.4" D x 9.36" H|
Is the Tour covered by Medicare?
While the Tour meets or exceeds all requirements for a rolling walker, the Tour is not coded for Medicare.
Why is it not covered by Medicare?
You may not be aware, but the Medicare program has been restructured drastically over the past several years and products such as walkers have had their Medicare coverage greatly reduced or eliminated entirely. Private insurance may still offer coverage on the Tour and we recommend you check with them for specifics.
Is the Tour covered by private insurance?
The Tour does meet all the requirements of a rolling walker with a seat so it may be covered by private insurance and/or Health Savings and Flexible Spending type accounts. Given all the various healthcare plans available, we recommend checking with your provider to determine the specific coverage available to you.
What is the value over a standard rollator?
The Tour’s unique user-centered design is the result of 3 years of R&D and covered by 12 patents. Unique features and benefits including a stow-away seat to facilitate upright walking and reduction in back and neck pressure by up to 60%, along with a flip-out tray, dual cup holders, and large integrated private storage that is conveniently located and does not have to be emptied or removed when folding up for transport. And with its modern design and choice of contemporary colors and finishes, it doesn’t look like a medical device. Plus, the Tour is the only leading rolling walker Made in the USA.
It looks bulky, or bigger than my current rollator/walker, is it?
While the Tour may look larger than traditional walkers, the Tour’s dimensions are actually the same and, in some cases, even smaller. The molded panel design allows for the seat to stow out of the way and the user to walk inside it rather than behind, which makes the Tour much more maneuverable than traditional rolling walkers with a fixed seat.
Does it weigh more than my current rollator/walker?
Current rollators vary between 15 – 25 lbs. depending on construction and size. Add-on trays, cupholders, and cane holders can add an additional 2-5lbs, all of which are already integrated into the Tour.
Does it fold for transport?
Yes. The Tour side panels easily fold in, making it compact and easy to transport. The Tour is also self-standing and can still roll when folded, to further aid in transport and storage.
Is the seat height adjustable?
No. The padded seat is 19.75” from the ground when deployed from its stow-away position.
Will it fit in my car?
The Tour was designed to fold compactly and fit easily in most backseats and trunks. (consult specs above)
Does it have a seat?
Yes. The Tour has a stow-away seat that easily slides into the side compartment when not in use and allows for upright walking inside the Tour.
What type of brakes does it have?
The Tour has similar brakes as to what you would find on most rollators/walkers, which is a loop style brake which require minimal effort to squeeze and slow the walker down.
Does it have a parking brake?
Yes, to engage the parking brake you simply push the brake lever down.
Can the handlebar height be adjusted?
Yes, the handlebars are adjustable with simple hand knobs, to accommodate people from approx. 4’3” to 6’4”.
Does the Tour hold an oxygen tank?
The Tours storage compartment is large enough to accommodate a small oxygen tank or concentrator. Measuring at 19.73” W x 7.40” D x 9.36” H it can typically accommodate tanks sizes M2 – M9 depending on the size of the regulator.
Where can I see the Tour in person?
Currently the 2019 Tour is only available via direct order. Please check in the coming months at our website as we work to add HME retailers throughout the US where you can see the Tour in person.
What is the difference between the three model lines (Classic, Designer Premier)?
All 3 Tour lines function identically and have the same features. The difference is in the color and finish.
What is the difference between the Motivo Tour and the Up Walker
Compared to the Upwalker, the Motivo Tour is up to 6lbs lighter, small enough to be able to fit through a standard doorway and can be used easily in the home, includes a flip out tray with 2 cupholders, a private storage compartment, and comes in 9 different colors and finishes. It is also hand made right here in Milwaukee, WI vs. produced overseas.
Where is the Tour manufactured and who actually builds it?
Each Motivo Tour is hand made to order in our own custom factory located in Milwaukee, Wisconsin.
What is the Motivo Tour made of?
Cheese, of course, we’re from Wisconsin! Actually, the Tour is made of a proprietary lightweight carbon composite material inspired by the aerospace and auto racing industry that is both tough and lightweight. If it was cheese, however, it definitely would be cheddar.
When can I expect my Tour to arrive?
As all Tours are hand made to order, shipping is typically within 1-2 weeks of order placement. All shipments are delivered via FedEx ground, with a shipment notification and tracking number provided via email once your Tour is on its way.
What is the return policy / Risk Free Trial?
Motivo offers a 30-day risk-free return policy. Motivo will even cover the return shipping cost! You must call our customer service number for a return authorization. The Tour must come back in the original packaging and in like-new condition.
What is the warranty?
The Motivo Tour comes with a category leading limited lifetime warranty that covers defects in the materials and workmanship for the lifetime of the original consumer, less typical wear and tear items like handle grips, seat cushions, brake cables, etc. that carry a 1 year warranty. Full warranty details are included in the User Manual, on our website, or by giving us a call.
Who/What is Bread (the financing partner)?
Bread is a leading financing company for hundreds of brands, making it easy and secure to pay over time, with loans provided by Cross River Bank, Member FDIC. You can learn more about Bread by visiting www.getbread.com or calling them at (844) 992-7323.
Is my personal information secure?
Safeguarding your information is of the upmost importance to Bread and us. They are committed to keeping your personal information secure and will keep it encrypted.
How do I pay Bread?
You can make payments via your bank account, personal debit card, or mailed check. You can also set up automatic bill pay with your issuing bank. Bread will email you with follow up instructions on how to do so, or you can call them at (844) 992-7323. Unfortunately, you cannot use a credit card to make Bread financing payments.
When would my first payment be due?
Your first payment is due 30 days after your order has been shipped. Usually, this is about the time when you place your order.
So how do I pay over time?
Simply click on the financing button, enter in a few key pieces of information, input the 4 digit token sent to your mobile device, and see if you pre-qualify!
Ordering by phone
We will be glad to help you through the process
Can I pay the financing off early?Are there any prepayment penalties? You can absolutely prepay anytime for all or part of your loan, and there is never a penalty for paying early.
If I apply for financing, will this impact my credit score?
Seeing if you pre-qualify for a loan will NOT impact your credit score whatsoever. If you checkout with a loan, Bread also will not perform a hard inquiry at the 3 major credit reporting agencies!
I was declined for financing, why?
While I do not have access to this information, you will receive an email within 24 hours of your application from Bread, our financing partner. This email will disclose the reason that you were declined the option to finance your payment. You can still checkout with another payment method! Let’s talk about which would be best for you.