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Frequently Asked Questions

Is the Tour covered by Medicare?

The Tour is not coded for Medicare.


Why is it not covered by Medicare?

The Medicare program has been restructured in the past several years and as such many durable medical products are not fully covered or covered at all by Medicare. We would recommend checking with the provider to determine the specific coverage available.


Is the Tour covered by private insurance?

The Tour does meet the requirements of a rolling walker with a seat so it may be covered by private insurance. Given all the various healthcare plans available, we recommend checking with your insurance provider to determine the specific coverage available to you.


How much does it weigh?

19.8 lbs. This weight includes all the integration of the flip-out tray, cup holders, storage and the seat.


Is the seat height adjustable?

No. The seat is 19.75" from the ground.


How wide is the seat?

18.5" W x 7.2" D


Does it weigh more than my current rollator/walker?

Current rollators vary between 15 – 25 lbs. depending on construction and size.


It looks bulky, or bigger than my current rollator/walker, is it?

Though the Tour may look larger than the tubular walker, the Tour’s dimensions are the same and in some cases a little smaller. The ability to stand inside rather than behind also makes the Tour more maneuverable than traditional walkers with a seat.


What is the weight capacity?

300 lbs.


Does it fold for transport?

Yes. The Tour side panels easily fold making it compact and easy to transport. The Tour stands when folded so transporting or storage remain hassle free.


Will it fit in my car?

The Tour folds compactly and will easily fit in most backseats and trunks.


Does it have a seat?

Yes. The Tour has a stow-away seat that easily slides into the side compartment when not in use.


How big are the wheels?

7.5"


What type of brakes does it have?

The Tour has similar brakes as to what you would find on most rollators/walkers, which is a loop style brake which you squeeze to slow the walker down.


Does it have a parking brake?

Yes, to engage the parking brake you simply push the brake lever down.


Does the Tour hold an oxygen tank?

The Tours storage compartment is large enough to accommodate a small oxygen tank or concentrator. Measuring at 19.73" W x 7.40" D x 9.36" H it can typically accommodate tanks sizes M2 – M9 depending on the size of the regulator.


Where can I see the Tour in person?

We have HME retailers throughout the US where you can see the Tour in person. For a complete list, please visit motivolife.com/find-a-retailer.


Where is the Tour manufactured?

The Tour is designed and manufactured in Wisconsin.


Who manufactures it?

Motivo manufactures the Tour at their headquarters in Wisconsin.


Shipping time?

As all Tours are hand made to order, shipping is typically within 3-4 weeks of order placement. All shipments are delivered via FedEx ground, with a shipment notification and tracking number provided via email once your Tour is on its way.


What is the value over a standard rollator?

The Tour's patented design offers a number of unique features and benefits that are not currently available on traditional models including a stow-away seat, flip-out tray, and integrated private storage, all while allowing the user to remain more upright while using it.


Are the handlebars adjustable for different heights?

Yes. The handlebars easily adjust to accommodate user heights from 4'3" - 6'4".


What are the Motivo Dimensions?

Dimensions Opened: 24" W x 35" H x 27" D / Dimensions Folded: 24" W x 38.5" H x 13" D


Return Policy

Motivo offers a 30-day return policy. You are responsible for the return shipping cost and that will be deducted from your credit. The Tour must come back in the original packaging and in like new condition.